Inspiring Business by Sharing Success

10 years of five stars for David Wilson Homes customer care

For the tenth year in a row, Solihull based David Wilson Homes Mercia and its outstanding Customer Care team are celebrating being awarded with the maximum five star rating.

David Wilson Homes has always prided itself on its high quality customer service, which has been recognised for another year by the Home Builders Federation (HBF).

The national housebuilder treats its customers as a priority, which is why they provide customer support from the first visit to any of its developments.

After the property has been handed over for 20 weeks, the customer care team at David Wilson Homes Mercia head office take the lead from the Site Team in assuring customers have the best experience possible.

Michelle Tregortha, Customer Care Supervisor at David Wilson Homes Mercia, said,

“During the first 20 weeks after moving in, the Site, Sales and Customer Care teams keep in regular contact with our customers to ensure that the journey is starting well.

“Following the handover period, our New Home Care Team Co-Ordinators take responsibility for their own area and build rapport with their customers by visiting the developments and being a friendly service for our purchasers.”

Becoming the only major national housebuilder to be accredited as a five star builder for 10 years in a row doesn’t just require an outstanding customer service team, but a strong company as a whole.

Michelle continued,

“The most important part is that we work as a team, everyone works hard towards our goals and this is achieved by a full team effort.

“Our priority is always providing the best service to our customers, which is reflected in our five star rating, something we’re really proud of.”

Great customer care requires the knowledge and understanding to deliver the best service possible. This is why David Wilson Homes Mercia make sure each team has an understanding of the services each one provides.

Michelle concluded,

“It’s always good for us to view developments regularly and meet up with the Sales and Site teams. We all take a great pride in our properties and it’s nice to experience and understand it from another team’s eyes.

“We take this information and follow it through into our work ethic. Our customers benefit from the knowledge we have of the development, location and structure of their homes.”

Dominic Harman, Managing Director at David Wilson Homes Mercia, said,

“The high quality service we provide for each of our customers lies in the understanding and communication between each of the teams at David Wilson Homes.

“We’re over the moon about being awarded with the maximum five star rating from the Home Builders Federation (HBF) for the tenth year in a row and will continue to go above and beyond for our customers.”

David Wilson Homes are currently building homes in Warwickshire at the following developments: Bishop’s Hill, Spinney Fields, Keeper’s Meadow.

For more information on the developments please visit www.dwh.co.uk or call the sales number on 0333 355 8474.


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